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People can also read me like a book. If I am worried, people see it. But one thing that’s really important for a C.E.O. is to understand that you are the barometer of confidence. People are following you because they think you know where you’re going. So you’d better be confident of where you’re going. And I have to learn that.

I used to be constantly self-critical. I was always the doom-and-gloom person who would sit in the room and say, “O.K., if this goes wrong this way, what is our contingency plan?” Now, when I believe in something, I have to communicate that I believe in it, even though I might be also wondering to myself, “O.K., is this true?” I can’t let people know that I’m swaying. Now if it turns out that what I believe in is wrong, then I have to confidently change course. That’s something I’ve learned as a C.E.O. that’s very important — that you don’t always have to be right, you just need to be confident in your ability to do the best, given a set of variables.

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Selina Lo, NYTimes

I Never Wanted to Be a Manager. But I’ve Learned.

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"Do you not got a bigger basket? I feel sorry for that poor little bread roll in there. Let me look at it before you serve it. Oh Christ, I feel like saying a prayer"

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